No-Refund Policy for Custom & Wedding Dresses

1. Order Cancellations and Refunds

1.1 No Refunds or Cancellations

Due to the custom nature of our clothing and wedding dresses, we do not offer refunds or accept cancellations once an order has been placed. Each item is uniquely crafted to your specifications, making it unsuitable for resale.

2. Returns

2.1 No Returns Policy

As our products are custom-made to your measurements and design preferences, we do not accept returns under any circumstances, except as outlined in Section 3.

3. Exceptions

3.1 Damaged or Soiled Items

In the rare event that you receive an item that is damaged or soiled upon delivery, please contact us within 48 hours of receipt. Include clear photographs of the issue. If we confirm that the item was damaged or soiled prior to delivery, we will offer one of the following options:

a) Repair of the item (if possible)

b) Replacement of the item

c) Store credit for the full amount of the purchase

4. Fitting and Alterations

4.1 Customer Responsibility

While we strive for accuracy in our custom fittings, minor alterations may sometimes be necessary. These are not considered defects and are the responsibility of the customer.

5. Order Modifications

5.1 No Changes After Placement

Once an order is placed, we cannot accommodate design changes or size modifications. Please ensure all details are correct before finalizing your order.

6. Production and Delivery

6.1 Production Time

Due to the custom nature of our products, production times may vary. We will provide an estimated completion date, but this is subject to change based on complexity and current workload.

6.2 Delivery Responsibility

Once your item is shipped, we are not responsible for delays or issues caused by the shipping carrier.

7. Product Appearance

7.1 Color Variations

Please note that there may be slight variations in color between your screen display and the actual product due to differences in monitor settings.

8. Agreement

By placing an order with us, you acknowledge that you have read, understood, and agree to this no-refund policy. If you have any questions, please contact us before placing your order.

9. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@pop.gold-dynasty.com